All steaks are cut to order and individually vacuumed sealed to ensure freshness for our customers. The following morning they are packed with plenty of ice packs for transport. Orders received by 12:00 p.m. CST will be processed the following business day and shipped via FedEx Priority Overnight. Orders placed after Thursday at 12:00 p.m. CST will be processed the following Monday, or we can add $15.00 for Saturday delivery. We do not ship over the weekend. Typically your order will be delivered within 1- 7 business days depending on the day and time your order was placed. Holidays, or shipments to locations outside the Continental United States may also affect the date of delivery.
To ensure that your package arrives in excellent condition, each individual steak will be vacuum-sealed for freshness. Please alert the recipient that a perishable package is being shipped to them. FedEx does not hold your order. Therefore, all products are delivered to the shipping address regardless if someone is there or not. We ask that you verify the completed address prior to placing the order. No signature will be required at the time of delivery. Please call 1-800-ask–USPS to verify the current zip code. Braveheart Foods is not responsible for incorrect or bad addresses. Please also let us know if FedEx requires any special instruction for deliveries to recipients in Lofts or Apartment Buildings. Please note that we cannot deliver to PO boxes, A.P.O or F.P O. If the recipient is on vacation, we ask that you verify the recipient’s expected return date prior to shipment. The purchaser assumes the liability for unclaimed packages. Braveheart Foods is not responsible for spoilage if recipient is not notified of the delivery or if delivered to a bad address.
No returns – these shipments are very perishable. Reimbursement made ONLY for product damaged during shipment. Contact Braveheart Foods within 24 hours of receiving damaged product.
If you are not completely satisfied with your order, please contact our office within 24 hours.
If your order is for a special event (i.e. business meeting, birthday, company party, incentives, promotional, etc), please inform us of the date needed on your Gift Box Order Form. We will make every effort to fill your order by that date or suggest alternative products or shipping methods.